Frequently asked questions to help you understand how we work better.

What does a virtual assistant (VA) do?

A virtual assistant is a professional who provides remote administrative, technical, or creative support to businesses or individuals. They handle various tasks allowing clients to focus on more strategic activities.

What tasks can I delegate to a virtual assistant?

VAs can assist with tasks like email management, appointment scheduling, bookkeeping, social media management, content creation, market research, and much more.

What are the benefits of working with a virtual assistant?

The advantages include cost savings, increased productivity, access to specialized skills, flexibility, and the ability to scale your support as needed.

How is a virtual assistant typically compensated?

VAs can charge hourly rates, monthly retainers, or project-based fees. Rates vary based on their skills, experience, and the complexity of tasks.

Is a contract necessary when hiring a virtual assistant?

Yes, it’s highly recommended to have a written agreement that outlines the scope of work, payment terms, confidentiality clauses, and expectations. For the onboarding process, contracts would be signed. 

How can I ensure the security of sensitive data with a virtual assistant?

Many VAs are willing to sign non-disclosure agreements (NDAs) and use secure communication channels to protect your confidential information.

What tools and software should I use to collaborate effectively with a virtual assistant?

Utilize communication platforms, time-tracking software to streamline collaboration. Whatever your preferred system is, we would make the process seamless and simple.

Can I hire a virtual assistant for short-term or one-time projects?

Absolutely, many VAs offer their services for specific projects or temporary tasks, providing flexibility in your collaboration.

What are the working hours of a virtual assistant?

Working hours can vary based on your agreement with the VA. Some work within standard business hours, while others offer flexible schedules or 24/7 availability. Working hours are 9am-6pm (GMT) Monday- Friday. 

What if I’m not satisfied with a virtual assistant’s performance?

Start by discussing your concerns with the VA and attempt to resolve any issues. If it doesn’t work out both parties can come to an agreement to end the agreement.

Get Started Today!

Ready to experience the benefits of a virtual assistant?

Choosing Virtual Assist Desk means choosing a partner dedicated to your success. We go the extra mile to exceed your expectations, so you can achieve your goals faster and more effectively.

Contact us today to discuss your needs and discover how Virtual Assist Desk can make your life easier and your business more efficient.